November 2016

This quarter, we would like to recognize Ms. Reyna Diaz, MPH, from Keck Medicine of University of Southern California (USC) in Los Angeles, CA, and Mr. Jim Cronk, MSA, RN, from Trinity Health in Livonia, MI.


Reyna-Diaz-2Ms. Reyna Diaz, MPH, is the Clinical Project Manger of the Department of Orthopaedic Surgery at Keck Medicine of USC in Los Angeles, CA. Some of her job responsibilities include dealing with the Institutional Review Board (IRB) and collecting patient-reported outcome (PRO) surveys. She oversees all research projects in her department. Ms. Diaz has been working at Keck Medicine of USC for 11 years, and three years in the Department of Orthopaedic Surgery. Her current role in AJRR participation is validating data with the Keck Medicine of USC IT department before submission.

Q: Do you enjoy working with AJRR staff?

A: Absolutely. I call my region's Data Analyst very frequently. She's super responsive and always just a call away. It can sometimes be difficult to convey your entire message through email, so the AJRR staff's flexibility is beneficial.

Q: What are three things to describe the Keck School of Medicine of USC?

A: I'm a University of Southern California alumni, so I may be biased in answering this question. A USC Trojan is scholarly, skillful, and ambitious. I think that those three traits also represent the Keck Medicine of USC faculty's commitment to drive quality and provide the best patient care.

Q: What is the best vacation you've been on?

A: The best vacation is anything with a beach. I recently went to Cabo San Lucas. IT was great because it was a short flight and was so relaxing.

Q: What is your favorite movie and book?

A: My favorite novel is The Alchemist by Paulo Coelho. It's a very motivational book about a shepherd boy that overcomes his trials. As far as movies go, I would say the Wizard of Oz. I must have watched it a million times.

Q: If you could pass on one piece of information to a new AJRR participant, what would it be?

A: Don't be afraid to use AJRR resources to maximize Registry participation. They have several guides and informational documents on their website, so be sure to look around to see that you haven't missed anything.


 Cronk-2Mr. Jim Cronk, MSA, RN, has been working at Trinity Health in Livonia, MI, since April 2016. As a Director of Clinical Transformation in Trinity Health's Unified Clinical Organization, Mr. Cronk leads a team helping the not-for-profit Catholic hospital system coordinate orthopedic services, such as total joint replacement, throughout the 93-hospital, 22-state health system. Working with medical leaders across the country, Mr. Cronk and his team members facilitate processes and data interpretation for the purpose of continuous improvement as Trinity Health works to build a people-centered health system. In these roles, the team also encourages networking and best-practice sharing between Trinity Health's 93 hospitals and its System Office. His favorite part of his job is his admiration for his peers and colleagues - the leaders, clinicians, physicians, and others who share a deep commitment to the quality and safety of the care delivered to patients. Trinity Health just recently started submitting to AJRR in order to benchmark itself nationally in the care and service to its patients undergoing total joint replacement in a Trinity Health facility.

Q: What are three things to describe Trinity Health?

A: When you work at Trinity Health, you see examples of people and behaviors that demonstrate an undeniable devotion to the people who rely on us. These people ensure our Catholic health care ministry is compassionate, transformative, and healing.

Q: What is the best vacation you've been on?

A: My favorite vacation was a family trip to Colorado Springs. It was great being exposed to all of the natural beauty.

Q: If you could interview one person (dead or alive) who would it be?

A: I would interview the evangelist Billy Graham. He's been an icon of faith for our country. I would like to ask him how he stayed so committed to his mission.

Q: If you could pass on one piece of information to a new AJRR participant, what would it be?

A: AJRR staff is very helpful and available. In these days of fast-paced change in health care, the more that we can learn about external services like registries, the better, and AJRR staff makes it easy to learn more. It's important to collaborate with outside organizations so that we can all improve the quality of patient care. 

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